How orders will be delivered?

 

If you haven't received this email within 24 hours of placing your order, or your product has not been delivered within the time-scale stated in the email, then please send us an email at sales@btgiftsandaccessories.co.uk or contact Customer Services by phone on +44 (0)1733 346846 any time between 9am and 4pm, Monday to Friday.

 

Deliveries will usually be made Monday to Friday between 9am and 5.30pm.

 

 If you or the intended recipient is not available when our courier tries to deliver your purchase, they will leave a card at the delivery address confirming that they have tried to make the delivery. Please follow the instructions on this card to rearrange the delivery or arrange to collect your products.

 

If your order arrives damaged please email us at  sales@btgiftsandaccessories.co.uk or phone us on +44 (0)1733 346846. 

If you wish to have items sent to separate addresses, please complete a separate Delivery form for each address.

 

If your order includes more than one item and you have not received the entire order as detailed in the order confirmation email sent to you , please email us at sales@btgiftsandaccessories.co.uk or phone us on +44 (0)1733 346846.

 

Please bear in mind that, if for some reason we are not able to guarantee delivery within our usual time-scale, we will let you know by e-mail.

 

We are happy to deliver your product anywhere in the world. Please see below for delivery prices within the UK and Europe. If you would like your order delivered to Africa, America, Asia, or Australia, please contact Customer Services by email or phone to discuss the delivery price and time-scale before making your purchase.

 

Delivery arrangements for UK:

 

Order must be placed by 3pm on the previous working day. Excludes Saturdays, Sundays & public holidays

Delivery arrangements for European countries:

 

Order must be placed by 3pm on the previous working day. Excludes Saturdays, Sundays & public holidays

Please note that some items may be out of stock at the time of your purchase, or your order may include made-to-order items. You will see the estimated delivery date below the photo of these items in the catalogue. We publish the delivery date in the catalogue only if it is different from our normal delivery time-scale.

 

Please, note that there are some large items in our collection and we charge extra to deliver these goods. If you would like to buy one of these items you will see the delivery price below the photo of the item photo in the catalogue.